Last updated: October 23, 2025
The Emergency Relief Catering Company (“ERCC,” “we,” “our,” or “us”) values your privacy. This page explains how we collect, use, and protect personal information, and outlines the terms that apply to our SMS messaging program associated with our hotline 1-888-588-1402.
1. Information We Collect
We may collect the following information when you visit our website, place an order, or communicate with us:
- Contact information: Name, phone number, email address, delivery address
- Order details: Meal selections, dietary preferences, delivery times, and payment confirmations (processed through secure third-party payment processors)
- Communication records: SMS messages, emails, and correspondence with our support team
- Device and usage data: IP address, browser type, cookies, and related analytics
2. How We Use Your Information
We use your information to:
- Process and deliver meal orders
- Send order confirmations, updates, and customer support messages
- Provide SMS communications regarding orders, catering logistics, or customer assistance
- Improve our website, menu options, and service experience
- Comply with applicable laws and prevent fraud or abuse
3. Information Sharing
We do not sell or rent your personal information.
We only share limited data with:
- Trusted service providers who assist with payment processing, delivery, SMS communications, or website operations, under strict confidentiality
- Government authorities if required by law or to protect our legal rights
We do not share or sell SMS consent, phone numbers, or message content with any third parties or affiliates for marketing purposes.
4. SMS Messaging Policy
By opting in to receive text messages from ERCC, you consent to receive recurring automated and/or manual messages about:
- Order confirmations, delivery notifications, or updates
- Catering coordination or event communications
- Customer support and follow-up messages
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message.
For help, reply HELP or contact us at orders@boxdmeals.com.
Your SMS consent is used only for ERCC communications and is not shared with third parties or affiliates.
5. Customer Support
For assistance with SMS or order-related questions:
📞 Call or text 1-888-588-1402
📧 Email orders@boxdmeals.com
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or misuse. However, no electronic transmission is completely secure, and you acknowledge the inherent risks of sharing information online.
7. Your Choices
You may:
- Update or correct your personal details by contacting us
- Opt out of SMS messages at any time
- Request that we delete your personal data, subject to legal retention requirements
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described above or as required by law, such as tax or audit obligations.
9. Cookies and Tracking
Our website may use cookies and analytics tools to understand visitor behavior, improve performance, and enhance user experience. You can manage cookie preferences in your browser settings.
10. External Links
Our website may contain links to other websites or services not operated by ERCC. We are not responsible for their privacy or data practices.
11. Updates to This Policy
We may update this Privacy Policy and SMS Terms periodically. Updates will be reflected by the “Last updated” date above. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or SMS Terms, please contact:
ERCC
Website: www.ercccatering.com
Email: orders@boxdmeals.com
Phone: 1-888-588-1402
13. SMS Terms & Conditions Summary
For convenience and compliance with carrier requirements, the following terms apply to all text messaging interactions:
- Message frequency may vary.
- Message and data rates may apply.
- To opt out, text STOP at any time.
- For help, text HELP or email orders@boxdmeals.com.
- Visit www.ercccatering.com/privacy-policy-sms-terms-of-service for this Privacy Policy & Terms.
- SMS consent is not shared with third parties or affiliates.